Why is my product delivery delayed?

Some IBOs may experience delays in receiving their product deliveries. We have escalated issues and queries to our Transport department on specific orders but would like to make some general comments regarding transport.

• There has been significant strain upon the National transport system for the past 6 months due to Covid-19. Parcel volume is up 30% and the transport companies have been unable to scale to meet this unprecedented demand. As a result, we are seeing a delay in delivery times, particularly outside of major cities.
• We are also seeing a higher than usual number of deliveries getting redirected which is adding transport time. This is because our transport companies are shifting parcels to sorting centres outside of the normal areas in order to cope with the volume.
• Finally, we are seeing delays (depending on the state) due to state closures or other Covid-19 restrictions slowing down the transport processes.